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	<title>Rocket Science &#187; Customer Service</title>
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		<title>Customer Service and Customer Loyalty</title>
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		<pubDate>Thu, 04 Sep 2008 19:35:23 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer Service]]></category>

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		<description><![CDATA[I read an article today by Susan Ward and the article focused on good Customer Service.
According to Ward:
“Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, [...]]]></description>
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